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„Verint Knowledge Management"

Cloud-Lösung für
Contact Center und
Web-Self-Service


„Digital Customer Service 2017“

eBook mit TeDeG-Beitrag zum Thema Omnichannel (Kapitel 5, S.28-34)


Fact Sheet KANA Customer Service Suite

Webbasierte Multi Channel Lösung für E-Mail Response, Web Self Service, Chat und Service Resolution (270 kB).

 

Fallstudien

Webagent-Chat
 
Case Study TechnoBrands PDF-Datei
TechnoBrands, an online consumer retailer, experiences increases in online revenue and repeat visits to website with the use of Timpani Sales Edition.
 
Case Study American Airlines PDF-Datei
American Airlines Federal Credit Union, realizes savings in customer support costs, an increase in sales of member services and increased website traffic with the use of Timpani.
 
Case Study Intuit PDF-Datei
Intuit, the leader in personal finance, reduces customer support costs, raises the amount of technical support provided online and increases revenue with Timpani Chat.
 
Case Study iQVC PDF-Datei
iQVC, the world's leading virtual shopping mall, expands on the Internet's immediacy with Timpani Chat, increasing revenue and customer retention.
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